Consumer Redress Legislation: Simplifying or Subverting the Law of Contract

The No-reading Problem in Consumer Contract Law

Simplifying Contract-Violating Traces

Contract conformance is hard to determine statically, prior to the deployment of large pieces of software. A scalable alternative is to monitor for contract violations post-deployment: once a violation is detected, the trace characterising the offending execution is analysed to pinpoint the source of the offence. A major drawback with this technique is that, often, contract violations take time...

The Role of Redress in Consumer Online Purchasing

Redress is a post-purchase complaint procedure that necessitates some form of compensation for consumers who lodge complaints about a defective product or poor level of service. Its importance in relation to offline business activities has received some research interest, and it is widely accepted that redress has a significant influence on consumer trust in that environment. However, redress h...

Simplifying the law - can ICT help us?

Usability is a well-known term in information science. According to the International Usability Standard, usability is related to: “The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments”. In other words: information is useful if it is delivered to the right person in the right location at the right time in the right amount a...

Regulation of complementary and alternative medicine: interplay of therapeutic goods legislation consumer law

The Therapeutic Goods Act 1989 (Cth) constitutes an important segment of the consumer law regulatory regime applying to complementary and alternative medicine (‘CAM’). This article critically evaluates that regime, concentrating on the level of evidence required to justify health claims for registration or listing of CAM products and in relation to the advertising of such products. It identifie...